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FAQ's (Frequently Asked Questions) about ADC

When will my order arrive?
If it's in stock and we receive payment before our sending cut-off point of 2.00pm, we aim to send out the same day (Weekends Excluded). If your item is sent by courier, you should receive your item within 48Hrs (barring if your order is dispatched on a Friday for Monday delivery), though some areas of Mainland Scotland where deliveries are not made daily can take longer. Items small enough for post go via Royal Mail recorded delivery. We cannot guarantee performance of the Royal Mail and have no control over their suggested time-scales for delivery.
How do I open an account on your website?
Easy! Start by adding items to shopping basket and when you're ready, click go to the checkout. Checkout stage 1 is for new or old customers. New customers simply enter their email address into the box provided and click the 'Proceed' button. You are then taken through the registration process during payment for your items.
My delivery seems late, where is it?
If we don't think we can turn an order around within 7 working days, due to stock availability, we will email you to let you know, offering you the option to cancel. If your item has been sent via recorded post and is delayed for reasons beyond our control, the Royal Mail will not consider the item lost until 15 WORKING DAYS have passed since date of posting. Therefore, we are unable to launch a claim for failed delivery until that time period has passed. Should your item turn out to be lost, we will of course replace it. If an item has been sent by courier, you should receive it within 48Hrs, unless you live in a remote area where courier deliveries are not made daily.
Why don't you deliver at weekends?
It costs loadsa dough! If you're prepared to pay the horrendous extra costs, we'll send it.
Why can't you specify an exact time of delivery?
We have no control over items sent by Post. If you want to pay for small items to be sent via a guaranteed postal-delivery service, please ring us to pay the extra cost. No courier services we have ever used or currently use can give an exact delivery time between their normal hours of operation. If you are worried that you won't be in to recieve your delivery then you are welcome to specify an alternative shipping address at the time of ordering.
Why is delivery free to Mainland UK only?
When items are too big to send by normal post, we have to send via courier. Unfortunately, courier costs go up dramatically for non-Mainland UK addresses. If you are located in Northern Ireland, Isle of Wight, Orkney Islands, Isle of Man or similar, ALWAYS CONTACT US FOR A SHIPPING QUOTE BEFORE YOU BUY!
How much does it cost to ship to non-mainland UK addresses?
Tell us your postcode first, and then we can quote.
Do you ship internationally?
It depends....email us first please.
Why haven't you answered my email/phoned me back yet?
We are not just an Internet shop; we also have a walk-in store. There are occasions (usually seasonal) when we get so busy, that it's not always possible to provide a fast turnaround to your query. Orders are always processed before enquiries are answered, so please bear with us if you are waiting to for us to reply.
Will you buy my drum gear?
Maybe, if we think we can sell it and the price is right. We say "maybe", because there are times when we don't have the space to take in second-hand stock. Once again, it is up to the customer to bring their items to us and to know how much money they want. Unfortunately, we don't have much shop-time to devote to buying in used gear so please bear these points in mind before getting in touch. THESE TRANSACTIONS ARE SOLELY UNDERTAKEN BY ANDREW DWYER.
Do you do P/X?
Yes, depending on condition of the item and if we can use it. All P/X deals must be done in the shop, with the onus on the customer to bring their items to the shop. We can do loose valuations if you send us a photo via email. P/X VALUATIONS ARE SOLELY UNDERTAKEN BY ANDREW DWYER.
I'm buying a number of items from your website; can I haggle and do a deal?
Phone us and pray that Everton haven't lost at the weekend!
Can you send me a brochure or describe to me in detail about a product I want to buy?
These days, companies are stopping big distribution of paper brochures and prefer to rely on the Web to inform customers about their products. The only brochures we receive are for dealer purposes only and we are unable to send these out.
Do you do drum lessons?
Yes, please phone Julian Marsden on 0151 220 7137 for further details.
Why haven't you got the item I want in stock?
Various reasons: No.1 is, like every other UK retailer, we rely on the stock of UK distributors (UK manufacturing is dead and we are a Nation of importers). If they've got it in stock, we can get it. We have a small shop and cannot possibly keep every single product we advertise in stock, though we try to keep to products that have a regular UK distributor stock. Furthermore, we like to provide our customers with in-the-box products free of shop dust, fingerprints and stick marks.
You say - "Our Website prices are often more competitive than our showroom prices. In order to benefit from these discounts, orders must be placed online". Why is this?
When you buy online, you pay an 'in the box' price. You do not pay for staff time or demonstrations or any associated extra costs. It's like buying a flight from Easyjet. Buying online from their website is cheaper than going to an airport or travel agent - you pay more for the human interaction!
Can I track my order online?
Unfortunately, at the time of writing, we are not able to offer our customers this facility for postal items sent by Royal Mail. We can of course supply you with a recorded delivery item number which can be used at the Royal Mails website, www.royalmail.co.uk . Regarding items sent by courier, as long as you supply us with a valid email address with your order, we can submit this into the courier delivery system so you can receive email notifications about dispatch. Unfortunately, we cannot guarantee the accuracy or reliability of third-party services and we will not be held responsible for the performance-failure of any such services.


Sabian Artisan Clinic, with Ralph Salmins & Karl Brazil - 06/09/11

Reality comes to Liverpool

Four years have past since Liverpool saw its last drum event in the city, so there was no surprise seeing so many bodies packed up to the reclaimed bricks of Liverpool’s most famous musical dungeon. Attendees had been suitably warned in advance that this was not going to be a technique-fest, but rather a chance to see up-close, two of the few remaining busy drummers that work a decimated London ‘session’ scene. Between them, Ralph Salmins and Karl Brazil have notched up a pretty impressive pair of CV’s, graced by names such as Alanis Morisette, Sheryl Crow, Madonna, Elton John, Georgie Fame, Robbie Williams, Van Morrison, George Martin, Tori Amos, Take That, The Waterboys, Westlife, Bjork, Feeder, Leona Lewis, not forgetting Karl’s friend, James Blunt. A mixed set of bed-fellows indeed, testament to the variety of what can still be pulled from a diminishing pool of opportunities for the A-List pro drummer.

First to share their musical life experience was Ralph Salmins, known more for his Jazz work than mainstream cuts and the (not too) elder statesman of the show. After his opening shot of playing along to a live rendition of Georgie Fame’s ‘Yeah Yeah’, Ralph got straight to the business of showing everyone what “makes the money” in his game. Needless to say, it had nothing to do with flurries of recycled rudiments and everything to do with Time, Feel and Sound. This was aptly demonstrated with the aid of a metronome and a simple, hypnotic brush groove, showing the mixed results of pushing and pulling the groove around machine dictated Time. Clearly Master of his own inner-clock, Ralph was adamant that if practised, this simple exercise was key to providing what producers and MD’s look for in a drummer - creating Time other musicians want to live inside. “That’s what makes the dollars!”

Salmins also performed what could turn out to be, the first and last piece of Acid Jazz/Rare Groove style music, ever to have permeated into the subterranean earth of Matthew Street, since Alan Styner surrendered his dreams of a Paris inspired Jazz club in 1959. A refreshing change to the Groundhog day “Yeah, yeah, yeah!” that has seemingly set into the concrete of this hallowed ground. Closing his set with a Latin track and introducing a fresh musical genre into the atmosphere, Salmins had set the room up perfectly for his clinic colleague and Master of Pop sessions, Karl Brazil.

Getting a self-penned Fusion track out of the way and certifying that he did have a few extra ions in his Pop drumming fire, Karl Brazil proceeded to play through a selection of tracks he’d drummed on for artists such as Take That, Feeder, Jason Mraz and long-time friend/housewives favourite, James Blunt. Reiterating and reinforcing all the good points that his predecessor had touched on, Brazil went on to emphasise how different Snare drums played a big part in how the sound of the backbeat could affect the song vibe, changing them between tracks. Watching this left hander play a right handed kit (a la Ringo), it’s becomes obvious why he’s on many an MD’s speed-dial, displaying a natural versatility and feel for the work-space he occupies.

Both drummers played the new Sabian Artisan cymbals, equally in love with their dark, warm overtones. Despite the variety of musical genres on show, the range seemed to cover everything thrown at them. Of course, cymbal sizing choices played a big part in complimenting the music, with Karl choosing larger sizes than Ralph’s setup – though Ralph was using two Ride cymbals as crashes, to impressive effect.

Possibly, the most important and sobering part of the night was during the Q&A session when drummers on the other side of the fence got to ask some very pertinent questions about what it’s like to be a pro player in today’s challenging climate. The answers did not paint a good picture, with studio sessions progressively on the decline and no sign of the ‘old days’ returning until the physical product (CD’s) starts making money again. That is of course, a huge ‘if’ but there was some saving grace with live work being on the increase, becoming the mainstay income on what’s left of the session circuit. With repeated references to the music industry “being on its knees” this part of the night didn’t make for easy listening. However, the flip-side was the encouragement both Ralph and Karl gave by saying that success can still be achieved by hard work and determination.

Overall, Ralph Salmins and Karl Brazil served a taste of reality; these are the faces at the coalface of an industry whose glory days are long over, but still manage to stay afloat in a market where extra-safe, mediocrity rules and internet downloads have diluted the profitability of record companies. Looking at the low-level produce churned out by today’s ‘sell ‘em cheap pile ‘em high’ Pop industry moguls, it’s no secret that these players are grossly over qualified for a portion of the roles being asked of them. Despite this, they still exude an enthusiasm and genuine love of playing music, embracing the opportunities given under such austere artistic and economic conditions. But if you want to make a living at ‘the top’ these days, you have to take what’s on the Paymaster General’s table, no matter how uninspiring some of the product may seem.

For an evening’s lesson in realism about playing drums for a living in the second decade of the 21st century, there was plenty of potential for leaving an audience wondering, “Why bother?” But with teachers like Ralph Salmins and Karl Brazil as your guides, you begin to realise that hope remains an infinite lifeline for those who still dare to dream.

Thanks go to Dave and Jay at Sabian for organising the event and to Tom at the Cavern for a great FOH sound.


 

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ADC on Facebook!

Well, everyone is on it so we thought we'd give the book of faces a go. Become a fan and invite y...
» click here for more..

FAQ's (Frequently Asked Questions) about ADC
When will my order arrive?
If it's in stock and we receive payment before our sendin...
» click here for more..
Sabian Artisan Clinic, with Ralph Salmins & Karl Brazil - 06/09/11

Reality comes to Liverpool

Four years have past sin...
» click here for more..

 

PLEASE NOTE - Our Website prices are often more competitive than our showroom prices. In order to benefit from these discounts, orders must be placed online


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