When buying goods and services on the Internet, you, the consumer are entering a legally binding contract. The following Terms and Conditions are set in accordance with UK Trading Standards, the UK law being the applicable law. Please take the time to read the following information, ideally, printing out a copy for quick reference. Please note, these Terms and Conditions apply to ADC Drums website sales only! Different policies apply to in-store purchases.

We are required to inform you that all sales transactions on this web-site are governed by English law and you must agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

Pricing & Payment
All prices are in £ sterling inclusive of VAT and include free UK Mainland delivery (please phone for delivery pricing to Northern Ireland, Isle of Man & Channel Islands - we do not ship outside of the UK) . Please refer to our "Delivery & Despatch" section for more detailed information.

We accept all major credit & debit cards, but not American Express. All offers and products are subject to availability.

In the event of an item being out of stock with either ourselves or our suppliers, we will not process your payment and reserve our right as a retailer not to accept your offer to buy the goods. If this is the case, then we will inform you accordingly. Occasionally, for stock\availability reasons, we may substitute an item displayed for another item of equal or greater value. If you are not satisfied with the substitute item, you must return the item immediately in a complete, unused and in 'as new' condition. If you have opened the box to examine the product you must have done so without marking or damaging the product in anyway. The cost of returning unsatisfactory substitute goods will be refunded to you upon satisfactory receipt of the item.

Returns
You can cancel your order at anytime either before or up to 7 days after delivery of your product. You must inform us about your cancellation in writing (not by telephone) either by:

Writing to us at ADC Drums, 19 Cheapside, Liverpool, L2 2DY.
Emailing us at info@adcdrums.co.uk

You can return the product to us in person by visiting the shop or by post. You must provide proof of purchase. Ideally, this should be your original receipt but it can be a credit card voucher or cheque stub or anything that indicates when the item was purchased from ADC Drums. Your product must be in a complete and unused state without any marks. The item should be returned with the original box, packing and accessories. The goods must be unopened and in perfect re-saleable condition. If there is damage to external and\or internal packaging, the customer will be subject to a 15% restocking charge. Any extra "freebies" received with the product (such as when we throw in a pair of sticks etc free of charge) must also be returned. You (the customer) must bear all costs incurred in returning the item to ADC Drums.

We will not cancel your purchase when:

• You return your product without proof of purchase.
• The goods were a special \ custom order to your exacting requirements.

If a problem occurs with a product and you believe the product to be deemed as "faulty", we will deal with the situation as quickly as possible and endeavour to provide a swift resolution. With the exception of "consumable" items (drumsticks, drum skins, guitar strings), most goods have a 12 month manufacturers guarantee against faulty materials, defects or workmanship. As a consumer, your statutory rights mean that you have the right to pursue a problem with faulty goods with us (the retailer) and\or the manufacturer. If we are unable to provide you with an exchange or replacement (i.e. discontinued item or out of stock with supplier) and you do not wish to receive a refund, we will offer to pursue the manufacturer on your behalf in order to rectify the problem with the product. In order to qualify for a refund or exchange, the product must be accompanied by proof of purchase.

This guarantee does not cover consumable items (e.g. drum-sticks, heads, strings etc) faults caused by accident, neglect, misuse or normal wear and tear, unless there is visible evidence of manufacturing fault.

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Dispatch and Delivery
Depending on weight, we will send out goods either by Royal Mail Standard 1st or 2nd Class Recorded delivery, or by 48 hour insured courier. If you require next day guaranteed delivery by Royal Mail for items we would normally post by 1st or 2nd class recorded delivery then you will incur an extra charge. You must inform us that you require us to send your postal item by special delivery and authorise us to deduct the extra charge from your credit card.

For orders placed by 1pm Monday - Friday, we will endeavour to dispatch the same day. For orders placed after 1pm Friday, or at any time on Saturday, goods will be dispatched the following Monday (not including Bank Holidays). Delivery should take no more than two working days (i.e. Monday -Friday) unless you live in a remote area where courier deliveries are not made daily. Deliveries do not take place on Saturdays or Sundays. If goods are not received within the described timescale, please telephone us. Courier deliveries will require a recipient's signature. If the courier cannot get a reply from the address you have requested us to send to, they will leave a card in the letterbox indicating that they have tried to deliver, which will also contain instructions to phone their local depot to indicate a suitable day for delivery, or inviting you to collect the package yourself from your local depot. If they do not hear from you, they will try a further three (3) attempts to make delivery. If they still fail to get an answer, your parcel will be returned to us and you will incur an additional charge for re-delivery. On occasion, it has been known for some customers to request that we instruct the courier to leave their parcel outside an address without obtaining a signature. In this scenario, ADC Drums and the courier they have engaged to deliver the item(s) will not be held responsible for any losses or damage to the item(s) left without a receipt signature. This is done entirely at the customers own risk!

If your item has been sent via recorded post and is delayed for reasons beyond our control, the Royal Mail will not consider the item lost until 15 WORKING DAYS have passed since date of posting. Therefore, we are unable to launch a claim for failed delivery until that time period has passed. Should your item turn out to be lost, we will of course replace it. If the Royal Mail attempt to deliver a recorded item and do not receive a reply from your address, they will leave a card in your letterbox informing you that they have attempted delivery and have returned your parcel to your nearest depot. The onus will then be on you to collect the parcel which they will keep for a limited period of time. If you do not collect your parcel within the time period they will return the parcel to us. In this situation, you will incur an additional charge for re-delivery.

Scottish Courier Deliveries
For items that require delivery by courier to the following Scottish postcodes, an additional £7.00 surcharge will be incurred which we will deduct in addition to the price advertised on the website:

FK 17-99, G 83, IV 1-28, IV 33-39, KW (Mainland only), PA 21-33, PA 35-40, PH 18-26, PH 30, PH 31-41

If you require delivery to a Scottish Island location please contact us first for a shipping quote before you commit to buy.

Data Protection & Security

Your orders are emailed to us using encrypted email.
We do not file records of customer's credit cards for future use.
We do not pass on customer's information to third parties.
We make every reasonable effort to destroy credit card information that is contained on receipts dispatched with customers orders.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English & that we do not file copies of customer contracts.

ADC Drums is the trading name of Adc Drums & Percussion Ltd, 19 Cheapside, Liverpool, L2 2DY.
Registered in Cardiff : Registered No 5102884